Survivor

For customers in Germany and the EU:

Returns: We stand behind the quality of our products and want you to be completely satisfied. If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order to initiate the return process.

Refunds: Upon approval of your return, we will process your refund within 14 days. Refunds will be issued in the original form of payment. Please note that shipping costs are non-refundable, and return shipping fees may apply.

Conditions for Returns:

• Items must be unused and in the same condition as received.
• Original packaging must be intact.
• Personalized or customized items are non-returnable unless they arrive damaged or defective.

Delivery Time: Experience swift and reliable delivery with our shipping partner, DHL. From the moment you place your order, our team works diligently to ensure your products are dispatched within 1-2 business days.

DHL Delivery: Your order is in good hands with DHL, a trusted courier service known for its efficiency and secure delivery. Once your package is on its way, you'll receive a tracking number to monitor its journey in real-time.

Delivery Timeframe: Expect your order to arrive within 4-10 days after purchase. Please note that delivery times may vary based on your location within Germany or the EU.

Shipping Costs: Shipping costs are calculated at checkout and are based on the weight of your order. We strive to provide transparent and fair shipping rates.

For any further assistance, questions, or concerns regarding your order, feel free to reach out to our dedicated customer service team. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience.